Shipping And Delivery Policy

Delivery Information

At The Furniture Space, we know how important fast and hassle-free delivery is to our customers, which is why we ensure all orders are processed as quickly as possible and delivered to your doorstep with the utmost care and efficiency.

We deliver anywhere in the UK (United Kingdom) mainland.

Please Note that there may be additional charges for the 'offshore domestic regions' and ‘Scottish Highlands’: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands and Northern Ireland.

Delivery Costs

  • Delivery cost will be calculated at checkout
  • We offer Free Shipping on all orders over £750.00
  • No Hidden Fees, all costs are clearly stated at checkout.

Order Processing Time

  • Processing Time: Orders are processed within 12 working hours Monday to Friday.
  • Orders placed after 3pm will be processed the next business day.
  • Orders placed on weekends are processed the next business day.

Delivery Time

  • Delivery times will vary from product to product, however please note we always dispatch orders as quickly as possible.
  • Business Days: Deliveries occur Monday to Friday.
  • Please Note: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

Delivering Your Order

We are dedicated to offering a fast, secure, and dependable delivery service for all our products. We will choose the most suitable delivery method and courier for each item on our website. Please note that selecting a specific courier for delivery is not currently an option. Deliveries are generally made Monday through Friday.

All orders will be delivered using the fastest, safest, and most reliable methods. Once we process your payment, we dispatch your items within the delivery time frame stated on the product page. Then, we send you a despatch notification after your item/s has left the warehouse. We will choose the most suitable delivery method and courier after you order. It's not possible to choose a courier or delivery method yourself.

Tracking Deliveries

Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

Questions: Our support team is ready to assist with any questions about tracking your order.

Partial Delivery

If your item ships in multiple boxes, in some rare instances delivery of single boxes may take place on separate days.

If you have not received your full delivery as expected please contact us either by email customerservices@thefurniturespace.co.uk or by phone 07384 801492

If you are missing parts of your item such as hardware packs, please contact us.

Delay Between Carrier Scans

Delays between scans during transit are common. Rest assured, we are committed to ensuring your order is delivered by the estimated delivery date. If more than 6 calendar days have passed since the last tracking update, please reach out to us, and we’ll check the status of your order with the carrier.

Report Damage or Defect

We know how frustrating a damaged or defective item can be. If your item is damaged or defective, we will be sure to get a resolution for you and ask that you report any issues within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the damage and/or for the original item to be returned when providing a resolution.

In the unlikely instance you have damaged or defective items please contact us at:

  • By email: customerservices@thefurniturespace.co.uk
  • By visiting this page on our website: Customer Services
  • By phone number: 074384 801492

Contact Us

If you can't find the answer to your question, you can always contact us:

Website Name: The Furniture Space
Company Name: LJC Commerce Ltd
Company Number: [COMPANY NUMBER]
Address: The Furniture Space, City Road, EC1V, Central London.
Email: info@thefurniturespace.co.uk
Phone: 07384 801492

Customer Service Opening Hours:

Monday - Friday: 9:00 - 5:00
Saturday - Sunday: CLOSED

Please Note: Our office address is for mailing only, do not send returns back to this address, we will provide you with a return address once your return has been approved.